Bookings
NEW HEALTH AND SAFETY GUIDELINES AROUND COVID-19
- We ask anyone planning to attend a session here to not attend if you are experiencing any of the symptoms of covid-19 such as a cough or high fever. Our promise to you is that we will do the same should we experience any symptoms.
- The 2 metre social distancing rule shall be applied throughout the session and throughout your time spent here. The only time this rule would have to be broken Is if we need to intervene between you and a horse for safety reasons. The chances of this happening are very low as we work alongside you for the whole session and guide on safety throughout.
- Please wait at the farm yard gate upon arrival even if you are early. We will meet you there. We ask you don't touch gates and wait for us to handle them for you.
- On arrival we will ask you to hand sanitize (we can provide it or you can use your own) we will also do the same.
- We have a toilet here you can use if necessary, we sanitize it after each client has been here.
- We ask you bring a mask and gloves although working outside is low risk so it is not compulsory to wear them in the session but it will give you and us the option should they be needed.
Please feel free to ask us any questions you may have over safety around Covid-19
BOOKING A 1-1 SESSION
To book 1-1 sessions you can either ring us direct on our phone number on the contacts page or send us an email enquiry (preferred point of contact) at info@intuitivehorse.co.uk and we will email you back with suggested times and dates for you.
BOOKING ON A RETREAT OR WORKSHOP
To enquire or book on a 3 day retreat or any of our workshops/courses you can either ring us direct on the number on the contacts page or send us an email (preferred point of contact) at info@intuitivehorse.co.uk with the date of the retreat/workshop you would like to attend. To make the booking we will send you a booking form via email.
PAYMENT & CANCELLATIONS
Once you have booked your sessions or retreat/workshop you can pay by cash, bank transfer or by paypal, as agreed at the time of booking. Please see below for paypal options.
**Please note if paying by paypal an additional £2 is charged due to paypal's charges.**
- When booking a retreat a £50 deposit is required and is non-refundable, there are no exceptions to this.
- Full payment is due 1 month before the retreat and is non-refundable unless we are able to refill the space in which case the full amount, minus 20% and the £50 deposit, will be refunded.
- 1-1 sessions require a minimum of 24hrs notice or the FULL amount will still be charged.
- Workshops/courses- Full payment is due at the time of booking, see refund terms on booking form.
In the unlikely event Intuitive Horse has to cancel a session, retreat or workshop a full refund will be issued.
DISCLAIMER
If booking a 1-1 session in the winter months or at a time of year when the weather can be a bit unpredictable please note that we may have to postpone a session if wind and rain are too strong on the day (this only applies to 1-1 sessions with 1 horse, herd sessions can still go ahead). This is because our horses live as a herd and therefore aren't happy leaving the herd when the weather is stronger. We will contact you either the day before if we can see storms are due or first thing in the morning if the weather has become unpredictable to rearrange. We only do this as a last resort and for the safety of everyone involved.
Please provide a phone number at the time of booking for us to contact you on should such a situation occur. Please note that in such an event Intuitive Horse does not accept responsibility for other arrangements that may have been made such as travel and accommodation expenses and therefore will not cover peoples expenses in the unfortunate event a session is postponed. If a session has been paid for in advance a full refund will be issued.
If you are travelling a long way it may be best to wait until a time of year the weather is better.
