NEW HEALTH AND SAFETY GUIDELINES AROUND COVID-19
Please feel free to ask us any questions you may have over safety around Covid-19
BOOKING A 1-1 SESSION
To book 1-1 sessions you can either ring us direct on our phone number on the contacts page or send us an email enquiry (preferred point of contact) at firstname.lastname@example.org and we will email you back with suggested times and dates for you.
BOOKING ON A RETREAT OR WORKSHOP
To enquire or book on a 3 day retreat or any of our workshops/courses you can either ring us direct on the number on the contacts page or send us an email (preferred point of contact) at email@example.com with the date of the retreat/workshop you would like to attend. To make the booking we will send you a booking form via email.
PAYMENT & CANCELLATIONS
Once you have booked your sessions or retreat/workshop you can pay by cash, bank transfer or by paypal, as agreed at the time of booking. Please see below for paypal options.
**Please note if paying by paypal an additional £2 is charged due to paypal's charges.**
In the unlikely event Intuitive Horse has to cancel a session, retreat or workshop a full refund will be issued.
If booking a 1-1 session in the winter months or at a time of year when the weather can be a bit unpredictable please note that we may have to postpone a session if wind and rain are too strong on the day (this only applies to 1-1 sessions with 1 horse, herd sessions can still go ahead). This is because our horses live as a herd and therefore aren't happy leaving the herd when the weather is stronger. We will contact you either the day before if we can see storms are due or first thing in the morning if the weather has become unpredictable to rearrange. We only do this as a last resort and for the safety of everyone involved.
Please provide a phone number at the time of booking for us to contact you on should such a situation occur. Please note that in such an event Intuitive Horse does not accept responsibility for other arrangements that may have been made such as travel and accommodation expenses and therefore will not cover peoples expenses in the unfortunate event a session is postponed. If a session has been paid for in advance a full refund will be issued.
If you are travelling a long way it may be best to wait until a time of year the weather is better.